Please realise my account

*FNB* Case no: *** *** - *** *** - *** I've been running around, calling and emailing since the 28th of June until today 19th July and no answer. I've complained and complained about my account being on hold by FNB of which the main account CAPITEC has opened my account and CAPITEC has sent an email to FNB stating that my FNB account should be on realise, but FNB invitigators John and Berverly are telling me they are waiting on CAPITEC. Am at FNB branch now and Berverly isn't answering her phone ***. We tried to call John he has vanished on me, no answer no reply to my email same with Berverly no reply. At this point I really don't know what to do with FNB. My account has been on hold since and I've provided with all details they want. This up and down that am doing is not right it's tiring.

Please advice what to do next. I've complained to the head offices of FNB NOTHING.