BD
Brenne D

1 reviews | Active since Jul 2011

17 Mar 2015, 08:21

PLEASE PLEASE PLEASE CALL ME!!

Hi Pule and FNB Business Representatives,<br> <br> I really am struggling to comprehend the absurdity of this situation. What more does a business customer have to do to get a few pre-funded credit cards out of you guys? It has been over 8 weeks, the debit card I got in the interim has expired! I have done everything you have asked of me, sometimes more than once, I have phoned but no answer, I have emailed but no reply, I have app**** with no response and I have complained with no result. As I'm sure you can understand, I DO NOT HAVE TIME FOR THIS AS I HAVE A BUSINESS TO RUN. I might remind you, that, after 6 months of banking, it's not like FNB have awarded us an actual credit facility of any sort whatsoever, we have no overdraft with you. Can one of you PLEASE give a reason as to why I shouldn't be leaving your 'shambles' of business banking and move to another bank. Please! I am so willing to listen if you would just make contact!<br> <br> Yours in frustration.<br> <br> <br> Brenne Downie

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Mar 2015, 08:33
Official
Hello brennedownie,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Business Banking for investigation. Your complaint reference number is 647810 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)