Please payback the money

<br> Seeing the seriousness of my finances I decided to approach a Debt Counselor and apply to be put under debt review until my financial situation improves, this was done on the 8th of February. The gentleman who was is assisting me from NDA confirmed that all my creditors have been notified of this. This morning I wake up to a text message that R600 has been debited by FNB. I went to the branch and they called personal loans and they very arrogantly told me that I would not get a refund as I have not paid my loan. I know that they only debited me because I have undergone Debt review and they don't want to lose money as a result. I need FNB to understand that I am a Student firstly, I am a single mother. The R600 that you guys have taken from my account is meant to go towards my tuition. Please can I be refunded this money URGENTLY and can FNB follow the correct protocol for DR Clients.