Please just listen

I can't believe that I have to write again a complaint regarding FNB. They made changes to the payment of my credit card via consolidated of the credit card but never contacted me regarding it, just made changes as they please and not even the changes that was offered of 80% of the full amount but a 100% of the full amount.

I don't understand these people, they don't call you regarding the complaint, don't read your email regarding there own offer, they just go ahead and do without confirming with you first.

I don't need a bank like this anymore, yes they help, but not the why you need the help!!!