please if you value your wellbeing stay away from this bank

MY GOOD GOD!!!!!! what a pathetic bank this is. i regret the day i moved to fnb. The service is worse than poor. The call center staff is poorly trained and do not know how to speak to customers. The secure chat does not work on the app. If someone answers the phone it sounds like they were asleep and had just woken up.

I had a company that did a app for debt review on my name in error. all my facilities was blocked. i managed to sort out the mess and the necessary papers was sent to the bank. the bank removed me from this but not on the system. Fnb refuses to remove my name. after a month of calls and transfers i was told to visit a branch and speak to a credit risk analist to reduce my risk. after about 2hrs in the line i got told there is no such person at the bank? It is now more than a month with no feedback and no solution. each time you call you get told to wait 5 days 3 days 5 days. i will now report this matter to the ombud i am sick and tired of you treating me like *******.