Please help this is getting too much!

My FNB cheque account has been blocked due to missing address proof. I have been using this account for months. I sent through the documents they required for proof of address to ficadocs but still my account is blocked. None of my debit orders can go off and I have absolutely no access to my money.<br> I phoned the call centre and spoke to a Ntombi who said she will go straight to the people who needs to fix this when they come out of a meeting. This was two hours ago. I tried to phone to get a hold of her but the call centre lady put me on hold while trying to get Ntombi for a good 16 minutes.<br> Please assist, how long can it possibly take to update my address. Ntombi confirmed that the proof of address has been received by then but still nothing.<br> I have stuff to pay