PLEASE HELP ME FNB!!!!

I withdrew cash at an FNB ATM at Total Garage, The Reeds but didn't receive the money. I phoned the call centre immediately and I was told that i shouldn't be worried, it will be reversed back if not, I must go to the branch to report the incident. I went to Centurion Lifestyle branch on 2 May 2015 to report the incident, completed the form and the Consultant told me the turnaround is 5 days and if my money is not reversed by Friday, 8 y I must go to nearest FNB branch. I<br> <br> I went to Centurion Mall branch and I was told the turnaround is SEVEN DAYS, went back again yesterday now I was told that Lifestyle Consultant need to send the original dispute form. YOUR Consultants told me different turnaround times, now the form needs to be sent again while I was called by an employee from dispute department early this week. <br> <br> Why am I being sent BACK AND FORTH, now I must SUFFER because of your incompetence.<br> <br> I NEED MY MONEY PLEASE FNB AS IN YESTERDAY BEFORE I CLOSE THIS ACCOUNT, I AM SICK AND TIRED OF THIS WAITING, YOUR PROCESS CANT TAKE THIS LONG WHEN YOU DEAL WITH PEOPLES MONEY.<br> <br> PLEASE REVERSE MY MONEY PLEASEEEEE!!!!!!