Please help

I've been trying to get in touch with various FNB departments to discuss a payment arrangement for my credit card. I fully acknowledge that it's my fault that I'm in debt, but I'm trying to reach an arrangement with FNB before I have to resort to debt counseling, which may end up costing them more.

So why are you ignoring my enquiries? The number given to me to call does not exist ***) and so far Byron Valar has not gotten back to me with an alternative number. I really need help here and am willing to follow whatever advice FNB may offer.