Please help

Good day

I hope I will be able to get assistance, since I have been trying you get a bit of that and all that I have received is false promises with failure to produce any results.

After today's experience honestly I don't know how I feel about FNB. I believe that any great product or brand is only complimented or customers will only see the value of that brand only if great customer care is provided.

In December I firstly struggled to request for a full pay-out on my person loan account so, that I can have FNB cleared from my name.

I call so many times till I got through someone who was willing to assist. I can count the amount of time I had spent calling FNB. Honestly if I could count the minutes spent hold and speaking to either someone who couldn't help or been past to the wrong department if more then I have every spent calling my own wife and I do that since honestly I enjoy talking to her.

Then after I got assistance an agree was set with a discount of 20%, then payment went out of my account but now I am have extreme problems with FNB since you are either taking payments that you are not supposed to take or frustrating by failing to help with closing and sending me a pay-up letter.

Today I believe I hit the boiling point when I got the rudest guy who lacked understanding, emotional intelligence and everything which is need to at least provide a bit of assistance.

Can be able to assist me but now I feel I deserve some more than just help...

Its not right..