1 reviews | Active since Oct 2010
Please give my money back
<p>I had an insurance policy with FNB that was cancelled on 2016/06/01. The debit order was cancelled as well.</p> <p>FNB insurance cancelled the policy but never cancelled the debit order. On 2016/10/07 Fnb slipped a debit through on my account.</p> <p>Since then, it was a nightmare to get my money back. I'm not going to sling names around, but, I'm done with dealing with ******** staff that just don't know what they are doing. After numerous emails and not getting anywhere, I'm taking to HP to get this resolved. To the ******** staff of FNB insurance, neither can I reverse nor do I refuse to cancel the debit order.</p> <p>Give my money back and give me confirmation that the policy as well as the debit order is cancelled. Please ensure that no other monies was taken after cancellation date.</p> <p>Names will be supp**** if this is not resolved with dates and delayed response times.</p>
Good day Mr. lionv
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. lionv
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Thank you for attending to the problem. Can I please have feedback that you promised.
Thank you for attending to the problem. Can I please have feedback that you promised.
Hi, why is this taking so long to refund the money ? This is not in order with me. FNB insurance randomly debited me four months later, after the policy was cancelled.
Nothing has happened since the last reply on 14 March 2017.
If this is not completed in 10 business days, then a case will be opened with the ombudsman .
Hi, why is this taking so long to refund the money ? This is not in order with me. FNB insurance randomly debited me four months later, after the policy was cancelled.
Nothing has happened since the last reply on 14 March 2017.
If this is not completed in 10 business days, then a case will be opened with the ombudsman .
No response received
No response received
No response, this is duly noted.
Looks like First National Bank is **********. FNB *****s money and then drag feet when they are asked to refund.
No response, this is duly noted.
Looks like First National Bank is **********. FNB *****s money and then drag feet when they are asked to refund.
And no response still. How do you stay in business????
And no response still. How do you stay in business????
Email sent to fnb 8 july 2017, lets see if any response is given.
Email sent to fnb 8 july 2017, lets see if any response is given.