Please for the 3rd time unsteve yourself! FNB

This is my second complaint on Hello Peter about First National bank.<br> So is this how you get what you need from you bank?<br> Because the only way for me at this stage is to complain and then my bank phones me and i get helped?<br> This is tragic really.<br> I am a patient and understanding person. It can't go on like this.<br> I am trying to sort out my study loan issues with FNB and there seems to be no one who can help me.<br> I get switched from one consultant to the other. And then you get treated like an idiot every time.<br> You have to explain your 'story' to every one you speak to...and then he/she puts you on hold to speak to someone else. I was so mad i did not get a reference number but the consultant i spoke to was Felicia (if you ever speak to her ask for a new consultant).<br> She did not want to take my previous reference number.<br> For the consultants that are not informed a telephone call is not FREE. And my time waisted is not FREE.<br> Really, FNB your client services SUCKS!<br> Moving to another bank is starting to become a reality.<br> <br>