DJ
Doe J
1 reviews | Active since Jul 2011
10 Jul 2019, 06:24
Please fix your systems
There seems to be no harmony/communication between what FNB asks for and what we provide. I'v app**** for a credit card and sent all the documents. I still get requests for the same documents. They don't tell me what is wrong with what I have submitted or what is missing. How can a credit card app take 3 weeks?
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
10 Jul 2019, 10:11Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Jul 2019, 10:11
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
DJ
Doe J's updateReviewer Update
12 Jul 2019, 08:49I was called back saying that feedback will be provided. And none has been. Very nice.
DJ
Doe J's update12 Jul 2019, 08:49
Reviewer Update
I was called back saying that feedback will be provided. And none has been. Very nice.
DJ
Doe J's updateReviewer Update
12 Jul 2019, 08:49I have sent you every document you need - and you still don't have a response. So much for family banking.
DJ
Doe J's update12 Jul 2019, 08:49
Reviewer Update
I have sent you every document you need - and you still don't have a response. So much for family banking.