PLEASE DONT FALL FOR THE MARKETING OFFERS AND FREEBIES

I am still reeling from this terrible service from the start of my conversation with the call centre staff to the contract I cancelled. Staff are unprofessional and come across as rude. They not trained properly and don't know their devices. I requested my particular device and was told there is stock so I decided to continue with the telephonic completion of contract. The agent on numerous occasions used the incorrect model of my device in response to which I always corrected her and thereafter she corrected herself. To my dismay the incorrect device was ordered which I only found out the next day since I was asked to call back the next day to start the process to Port my current mobile number across. I stated upfront that this was an urgent application as I was travelling and needed my device in a weeks time max. So here I am 1 day less as a result of their error because now they don't have stock of the device that I initially ordered. My application with other service providers all require a week to complete so I am not forced to travel overseas with my old device that is unreliable. Not the safest option but I don't have an option since no one can guarantee a completed Port in time for my needs. I am totally appalled at this pathetic service from FNB. I can only imagine what their after sales service would have been had I taken the contract out with them. I will definitely not be going back to FNB Connect irrespective of how enticing their marketing seems. I'd rather pay more for the same contract and be guaranteed of a satisfactory service. FNB you failing miserably, rather stick to what you know and that is Banking. People please beware!