Please dont call and apologies...just fix it.

I am so frustrated. <br> <br> Yesterday I called Joyce, my private banker asking her to explain to me the benefits of being a private banker. She offered to send me the info and I asked that she tell me over the phone. As she started explaining, the phone cut and she never called back. Approx 20min later I called again to no avail. on the third try another lady took my details down. <br> <br> I cannot pay my credit card and Joyce has explained that its because I haven't picked up my new card, however I DO NOT want t be a private banker. I am happy with my platinum cheque account. I have mailed, called, done an online query to no avail. It would appear that Joyce has disappeared and no one can help me as the Pvt Banker division needs to cancel the card. <br> <br> I really don't understand what the point of being a private banker is, if the private banker is never available, doesn't return calls and doesn't acknowledge mails. If you Google, FNB Private Banker, there is nothing but bad reviews from frustrated customers, and I imagine its because of this kind of service. <br> <br> Can someone. Anyone, please get back to me and please cancel this private banker credit card.