Please do yourself a favor and close your doors

So firstly it is impossible to get hold of anyone for anything at FNB. Even when you go into a branch, they put you on the phone to try and solve the issue.... Still not solved because nobody answers the phone. I get an email address from ANOTHER bank to email FNB. They respond... Yay. Automatic response. 2 Weeks later... An actual human responds to my email. Wrong answer. I can not supply you with what you want as I did mention this in my initial email. Another 2 weeks goes by. My debit order has now gone off of my old account again with additional charges to me!!! Another email is sent. I am asked to be patient as they are waiting for feedback.... Uhm... Hello? Now you ask me why I want to switch providers? Except for the obvious, your charges are ridiculous and oh, you are useless in general. Maybe I will get some sort of automatic response or another "please be patient" from this review... Lets see...