Please do better,

Where do I start? 1. I had *****ulent activity on my card in December 2024 I reported the matter and was told that I would get feedback, however up until today no feedback was provided, I also did not understand how my card that was in my possession at all time was compromised. 2. Today ai had an issue and my card got lost, I reached out to FNB via chat. Firstly when I explained my situation I was just sent a link without any steps or course of action required after I specifically asked that I want a replacement card. The agen Nosizwe took ages to respond and when she responded she referred to the card I canceled in December saying that the card is canceled🙄mind you I have a new card linked that I blocked and due to the lack of knowledge I canceled the new card on own after I to figure it out. I asked Nosizwe if she will help me or should I first complain, I was then sent another link without instructions. When I said I will complain on Hello Peter still no attempt to assist me was provided and the chat was closed. Due the lack of service I will be taking my business elsewhere where I will feel valued.