1 reviews | Active since Apr 2013
Please closed off the credit account
Its been weeks now that I have settled the credit card that I have with FNB and I have been sent from pillar to post in order to ensure that the account is removed from my profile. I do not understand why does it take so long to close the credit card account. The next thing i know i will be receiving a statement informing me of the balance that is due while i have paid all of it and i want it closed.
Good Day imthunzi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to credit card department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day imthunzi ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to credit card department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***