Please close RCP

It is with great sadness that I have to write this complaint as I have never been disappointed before by FNB. I went into the branch a few days ago to close my RCP. There appeared to be a system error so the friendly consultants that assisted me couldn't' close it but they could inform me on the settlement amount. I transferred the full amount and was advised that they would sort out the closing of the account as I settled the balance. I was quite disappointed to see a debit order go off to the RCP and the account is still not closed. Please can you close the RCP as promised and reverse the debit order. Kindly also close my credit card as I was emailed a settlement letter, paid the amount but I see an outstanding balance with an open account. Other than the above incident, I am still a very happy FNB customer.