PLEASE CLOSE MY SHARE INVESTOR ACCOUNT!

Hi. Seems since Covid19 starts FNB found good reason to stand behind bad customer service. In any level and type of account services are getting bad and bad every day. Now, i am struggling to close by share investor account. I was on the line last week after numerous calls to call center( waiting was in total of 50min) consultant said i must withdraw my fund from share investor so they can close my account. She also added, once i have withdraw my fund she will close my account. My account still active and i cannot reach call center. Today i have tried at least 5 times and waited minimum 15 min on thr line no consultant answered. CAN YOU PLEASE CLOSE MY SHARE INVESTOR ACCOUNT PLEASE! I HAVE NO 2 HOURS TO WASTE WAITING ON THE PHONE! Thanks...