Please Close my FNB account

Please close my accounts (before its opened)!!! This is the worst service I have ever received. In a moment of confusion, I chose FNB as the bank I will be migrating to after 25 years with my previous bank. WORST mistake I have ever made. After wasting hours in the branch in Hartbee****rt on what I thought was opening an account, I was, upon my enquiry one week later, told the "application has Expired" what does that mean? This question towards Kgasi was left unattended (like everything else). I was just casually informed that I just have to come back to the branch again, wasting 4 more hours of my life (due to their systems malfunctioning). I returned a third time to the branch!! Only to wait 8 weeks for my credit card to arrive. AFTER I instructed them that I no longer want to do business with them, they suddenly phone to let my know my credit card is lying in the bank. someone probably forgot to tell me..... Now they have to audacity to tell me that I must come back to the branch again to close my accounts (which was never open). And its no use to make an appointment, in their arrogance, they do not honor the time and let you wait for 40 minutes. Unprofessional Behavior!! Tardiness not becoming that of a banking institution!!! I would imagine in the current atmosphere banks would act more professional to get new clients. Well its not the case with FNB. I tried the call center, they just kept my hanging for 9 minutes. There is no way that I will be wasting my time inside an FNB branch again without duress! PLEASE CLOSE MY ACCOUNT. PLEASE CLOSE MY ACCOUNT. PLEASE CLOSE MY ACCOUNT. FNB's customer (not)care manager is welcome to contact me so that I may sent him/her the emails which they can use as a case study on "how NOT to do things" when trying to attract new customers!