RM
Rob M
1 reviews | Active since May 2019
27 May 2019, 12:04
Please close my accounts and set me free
I only gave FNB 1 star because that was the lowest option available. I've been trying to close my, settled FNB account, and now my chq account as well. A total absence of communication between FNB and their lawyers, has them unable to close my account. It has however not stopped them charging interest and service fees. Having been a target of their less than honest dealings in the past, I'm desperate to get away from having anything to do with FNB ever again. I find their customer care email address ( ********** to be a bit of a sick joke, as is their slogan.
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FNB (First National Bank)'s replyOfficial
27 May 2019, 13:33Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply27 May 2019, 13:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***