Please Close my account Am tired of your poor service

After such a frustrating experience of dealing with FNB, They now give me a run around when I want to close my account. They asking me for a certified copy of my ID and I don't know why. I have been dealing with them on their electronic platforms and never have they ever asked me for a certified copy of my ID before but now that I want close my account they do. Can somebody at FNB hear me out and please help me with closing my account. I DONT WANT ANYTHING DO TO WITH FNB anymore.