WG
Wouter G

1 reviews | Active since Dec 2009

30 Sept 2017, 11:19

Please can I speak to my bank

I noticed an unauthorized debit order going off my account -I have now for the whole of Saturday Morning tried to speak to someone regarding this, sometimes even holding on for 30 min -without getting to someone that can assist -really -the fact that this happened in the 1 place is shocking -but the fact that I can’t speak to my bank -that is just pathetic service

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Replies (2)
WG
Wouter G's update02 Oct 2017, 13:22
Reviewer Update
Matter was resolved in a very professional way , very happy with my bank again
FNB (First National Bank)
FNB (First National Bank)'s reply02 Oct 2017, 13:23
Official

Good Day

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

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