BM
Babalwa M
1 reviews | Active since Dec 2015
17 Dec 2015, 14:34
Please can I get feedback on my dispute
Hi. I submitted debit card disputes forms on the 9th of December and I got an automated email (Ref: ***) saying I would get a response within 2 days and that if I hadn't heard anything in 5 business days, I should contact you. I rep**** to that email today to ask what the progress was and I just received the very same automated email I received on the 9th. Now I'm a little worries nothing has been done about my query. Please let me know what's happening.
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FNB (First National Bank)'s replyOfficial
17 Dec 2015, 14:48Hello Qukeza92,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834554 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834554 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Dec 2015, 14:48
Official
Hello Qukeza92,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834554 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834554 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)