Please call me urgently

I am not going to make this a long story but i want to lay an urgent complaint against a management employee of yours who is also involved in a car she financed through wesbank on her name and there was douple dipping involved i want to lay a complaint with head office against this woman because after asking multiple times that she and her son pay their outstanding traffic fines on my name they are choosing to ignore me or tell me to stop bothering them.