Please assist in closing the FNB Fusion account urgently

Hi, I visited the FNB Clearwater branch on Saturday, the 25th, to close my FNB Fusion account. The consultant advised that a transaction was yet to be banked.

On the 27th, I tried again via Secure Chat, as all transactions are showing as banked on my end, with the message "There are no items to display." However, the advisor informed me that the account cannot be closed as there is still an unbanked transaction.

Please assist in closing the FNB Fusion account urgently