1 reviews | Active since Jul 2016
Please assist
Hi
I've logged 2 queries on the FNB website however I have not received any reference number or correspondence.
The first was with regards to orders ***5, ***2, ***0 and ***6. The eBucks website stated free delivery on items in the "Deals" section at 40%. All items in these orders were from that section and at 40% off and should have been free delivery however upon checkout there were delivery charges. Please can the delivery fees be refunded for these orders. I'm aware that others have been notified of their pending refunds.
The second query related to eBucks orders ***5 and ***2 which have not been dispatched. I'm aware that orders are being cancelled due to stock issues, and where customers have complained they have been offered alternatives. Please do not cancel these orders, if stock is not available please can I be contacted with alternatives especially for the Hisense 43" TV and Acer Laptop.
I have always received exceptional service from eBucks in the past, and I am writing this post on hellopeter as a last resort as queries have been logged however unattended to.
Please advise if you have received any feedback for me?
I still have not had any correspondence and the orders have still not been dispatched after 13 days.
Please advise if you have received any feedback for me?
I still have not had any correspondence and the orders have still not been dispatched after 13 days.
21 days later and these orders have still not yet been fully delivered.
eBucks has cancelled one item (Jeronimo - Play Trolley - Supermarket) from the order but has not refunded the corresponding amount.
This is extremely frustrating as there are no 40% deals to now use the eBucks on and if stock was correctly reflected on Black Friday the funds could have been used to purchase an alternative item.
21 days later and these orders have still not yet been fully delivered.
eBucks has cancelled one item (Jeronimo - Play Trolley - Supermarket) from the order but has not refunded the corresponding amount.
This is extremely frustrating as there are no 40% deals to now use the eBucks on and if stock was correctly reflected on Black Friday the funds could have been used to purchase an alternative item.