Platinum Upgrade Over promising under delivering??

I received a call about 4 weeks ago from some guy saying hes from FNB and they were offering me an upgrade from gold to platinum, so i agreed, he explained all the details regarding the upgrade and said he would send me n sms with his details and all should i have any questions, and he also advised that some one will call me to get my delivery address were they would be sending my new card, since then, i never received an sms, or a call about delivery of my card, so i thought maybe that means he didn't do the upgrade, i logged on to my internet banking and i see that there are 3 cards linked to my account but only one is active the other two are platinum but inactive, i would like for someone to call me and explain exactly what is happening with all these cards and my account, i refuse to call FNB or go to any branches as they are the one's that initiated this dialogue in the first place.<br> <br> I will patiently wait for a call regarding this matter.