Platinum Upgrade Nightmare! I Cant Access My Money

You messing with me now or should I switch banks!!!!!<br> <br> So I get a letter, notifying me I qualify for a Platinum from my Gold Cheque Account. I contacted FNB, card was delivered and I activated it online and this included changing my pin using your Automated Teller Machine. Now someone from your side made up a huge **** up, I have two accounts, I can't access my money, your call centre staff is rude and your branches are even horrible!!!!! So now I look like an idiot with a cheque account because of you!!!!!.... This is what I want and I want it now...take your Platinum \Nightmare"Card"