1 reviews | Active since Sept 2012
Platinum customer in colour of the card only - diabolical service
I am extremely frustrated and have decided to use Hello Peter to try and elicit a response from FNB. Mr delivery cannot deliver my new credit card because the DOB they have is incorrect, they returned the card to FNB. I have tried to phone but all numbers lead to the central service which requires an ID number. I do not have an ID only a passport and perm residence. My account has been with fNB for 20 years. `i have logged three calls via the complaint website ref number`; ********** 0 8th July ********** 0 22nd June and today ********** . I have not received responses never mind within 48 hours. It is absolutely ridiculous that you cannot get to a human being on the phone to explain your problem. I add that I am supposedly a Platinum customer
Good Day Suzanne,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card division to investigate and provide resolution.
Feedback will be provided shortly.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Suzanne,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to credit card division to investigate and provide resolution.
Feedback will be provided shortly.
***
I do apologise for any inconvenience caused.
Regards,
Client Experience Team
Email address: ***
Tel number: ***