NF
Nicole F
1 reviews | Active since Jan 2013
23 Jul 2015, 08:15
Platinum a disappointment
So I was upgraded to a platinum account. And changed my pin online... and when I tried to use my card the pin was incorrect. Imagine the embarrassment standing at the till and my card rejects... so I called the call centre at 6pm last night and was promised a call back in 10mins... I am still waiting for it. What's the point of upgrading to a platinum account but still getting treated like just a number? Ridiculous.
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FNB (First National Bank)'s replyOfficial
23 Jul 2015, 08:54Hello NickyFin,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 726427.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 726427.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply23 Jul 2015, 08:54
Official
Hello NickyFin,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 726427.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 726427.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)