KN
Kgopotjo N

1 reviews | Active since Feb 2015

27 Jul 2017, 12:16

Plain *******

<p>I haven't used my FNB account in years, yet the account has been accumulating monthly charges. Ok then I was called by their lawyers to settle the remaining balance on my account of which I made an arrangement to pay off.</p> <p> </p> <p>Now my account is on a positive balance but I've been struggling to close the account for over a month now. First I was told to go to the brand I opened the account to close it, when I got there they also couldn't. One reason I left FNB for their bad service.</p> <p> </p> <p>Can I please get my account closed and my positive balance be paid back to me please. I cannot continue paying for bank charges of an account I'm no longer using. Ni silsile too much, whos supposed to help me if your branches cannot help me.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jul 2017, 12:46
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***