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Maggy M

1 reviews | Active since May 2013

10 Jan 2018, 17:08

Plain bad servicw

So after my complain someone from the credit card complains department called. I explained everything she confirmed all was sorted and that i would get a call to finalise my application. This is at 1pm. I am still waiting......

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2018, 08:10
Official

Hello Ratilwe,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team