Plain Bad Service

I order an x box that was on special through the fnb website, I then got the sms notifying me that I had been approved and that they will contact me for delivery, so on the 5th of February I recieved a call asking for my address etc which was all sorted and I was told that I would receive my package on monday the 9th, Monday comes I had a phone call at 10 which I could not answer at the time due to work and nothing else the whole day, I then called the Digital Planet call centre at aroung 15:20 and spoke to a gentleman by the name of Yushaa who was very helpful and did what he could to sort out my problem we gave it an hour and still nothing, I called back and got told that the driver couldnt get hold of me so they werent delivering my package (because he cant call again) so I waited till the next day, FINALLY received my package and it was the wrong one!! I get a call from a lady named Rabia who assisted me and I sent through all documentation etc. and I now get told that I have to give the system back tomorrow... and I have to wait probably until next week to get my correct order?!?! I dont see how this works especially when It was your guys fault and nothing to do with me!!