1 reviews | Active since Jul 2011
Placed on hold for 30+ min
Called into the call center regarding my credit card. The consultant put me on hold for 30+ min. I dialed in from a different line, while holding on the first line. The 2nd call was answered swiftly and I requested to speak to a manager. Naturally none were available but of course I was promised a call back. It's 2 weeks later and I'm still waiting......
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)