PLACED IN A BAD SITUATION

I have had a large sum deducted from my account and despite numerous emails and calls and requests for assistance I have received none. I am struggling to get through the month now and though i do not deny the amount due I was not contacted to make an arrangement so that i could afford the monthly amount. They just took what they wanted. I really need assistance. Spoke to Akoo and her customer service was so bad i asked for a manager but still nobody has called me back to help me.