Pitiful FNB

In mid 2020 o requested a rate change due to a special FNB offered to me, after numerous requests for the offer and complaints on hellopeter, I was told by FNB such a special never existed. After 6months of back and forth FNB, a Mr. Jito Moorpark contacted me and offered to assist with a rate change, he emailed me a main banked discount agreement form on the 2020/10/13 and told me to complete that for and send it through to ***. I contacted FNB home loans in November requesting feedback, the consultant advised me that the application was received but is awaiting a managers signature from home loans. We are now reaching the end of January 2021 and I am still waiting for the managers signature. This is what I call pathetic service from FNB, I am a loyal customer, the rate change was to assist me with my current financial situation which has impacted everyone in South Africa. I have never missed a bond payment. Just imagine if I couldn't pay my bond will FNB's response time in bringing court action against me also be so delayed. This is a deplorable bank to deal with. The pretend towards prospective clients that customer service is a priority of theirs!! Please be warned don't fall in this trap, stay away from FNB. IF YOU NEED A BANK WITH GOOD PEOPLES SKILLS AND CUSTOMERS SERVICE, FNB IS DEFINITELY NOT THAT BANK. The bureaucracy within the bank is shocking, they don't seem to know or understand what each department is doing and ultimately the customer pays the price