****ed off
So yesterday around 17h00 I made a payment of R3000 to someone (with the "clear now" option) using the fnb app.. Up until now they have not received the money or even a notification. So now I look like a ****. This payment was meant for someone to buy a bus ticket to Capetown and as a results of unreliable FNB they have missed the bus. What is gonna happen now is that fnb will charge me for failing me and making me look like a ****. I called the online banking support and the lady by the name of tshegofatso told me to wait for nother hour after I pleaded with her that we are rushing for the bus ticket. I am very dissapointed in the services.
Good day Vumani Lucky Mtshali ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Vumani Lucky Mtshali ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)