****ed off!

I just want to say Im yet again very disappointed with the service from FNB. I called in to apply for a loan 3 weeks back, I did my application, it was successful & I was offered x amount over 60 months etc. I was very happy with the amount given, all I needed was to submit a certified copy of my I.D which I did. I had been in contact with a lady named Lorraine who told me days later that I needed to send through a copy of my bank statements & payslip to have this loan approved. To my surprise when I called in today to ask if the application is still open, I am told that its been declined due to affordability & I don't qualify for a loan.Lorraine had not informed me that the window period was only 5 working day for me to submit my documents, I don't get this? everything was successful prior to this, now its been declined, shouldn't that be declined before the appreciated was approved. I really don't understand your'll really. I had been discussing this with my husband & wanted to take up this offer today & now I hear I cant. Thanks a lot FNB & now you wonder why I always reject your offers asking me to change to your bank.