LB
Lynn B

1 reviews | Active since Mar 2009

10 Sept 2018, 13:46

****ed of Client

Can I please have my Gold Cheque account re-opened as some fool has decided to close it after I contact the Premier Bankers last week to request that my account be kept open. A large some of money from Congo are expected to clear at midnight today.

No can even take the initiative to contact me to say the account will be closed - and to think I have just recently opened two business accounts with FNB. Makes me to think twice whether I would want to do business if no one can pick up the phone to call and explain.

And to top it off the consultants at the branches keeps on telling me they are off line and I should come back; once again as if FNB will pay the money to me for transport up and down. I will not be in a position to go back to any branch until Wednesday; and I please ask any competent consultant or banker to sort it up and re-open my account oversees transfer can come through on my side. After waiting for 72 hours for it to clear the bank ****es me off by their *********** staff.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2018, 08:51
Official

Good Day Lynn

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***