CM
Cleopatra M

1 reviews | Active since Dec 2012

30 Sept 2015, 12:52

****ED

I CALLED YOUR COSTUMER CARE FOR ASSISTANCE WITH UPDATING MY CONTACT NUMBER AS I NEED TO MAKE AN URGENT PAYMENT. I SPOKE TO ANDANI WHO ADVISED ME I HAVE FAILED AUTHENTICATION SHE TOLD ME SHE IS I HAVE TO CALL BACK I FIND IT SO UNFAIR AS I HAVE TO MAKE THE PAYMENT TODAY SHE CALLED HER MANAGER WHO I DID NOT GET HER NAME SHE ADVISE ME TO TRY THE CELLPHONE BANKING I HAVE DONE THAT OF WHICH I AM NOT FINDING THE RECIPIENT(UNISA) IT HAS LIMITED COMPANIES AND I CAN'T MAKE THE PAYMENT AND TODAY IS THE CLOSING DATE CAN SOMEONE PLEASE ASSIST ME?!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2015, 13:11
Official
Hello vulaniu,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 770317.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)