PF
Petronella F

1 reviews | Active since Jul 2017

19 Jul 2017, 16:17

Pin Blocked after Tap and Go Transactions

<p>I used my FNB Premier Credit card the whole weekend entering the pin with no problem paying for large purchases.</p> <p>Then on Tuesday afternoon and Wednesday morning I used my credit for small purchases with the Tap and Go functionality.</p> <p>Then when I wanted to use my card later on Wednesday afternoon at a machine that does not have the Tap and Go functionality, I entered my pin and the card machine stated "Pin OK", but then the transaction was declined. I received an SMS stating that the pin entered was incorrect.</p> <p>When I wanted to check the pin of the card online, it stated that the card was de-activated.</p> <p>I then phoned the number on the back of the card and the lady reset my card and I received a new pin.</p> <p>I have not used the card since receiving the new pin, but I'm sure it should work. </p> <p>There is obviously something wrong with the Tap and Go functionality, and it is causes very embarrassing moments in store, not to mention the frustration!!</p> <p>I will definitely not be using the Tap and Go feature in future!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jul 2017, 08:54
Official

Good Day

Thank you for your posting,

Kindly be advised that we have already received your complaint yesterday that you have logged online, this is still in progress and the relevant department will be in contact with you once the necessary investigation on this matter have been concluded.

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Apologies for the frustration caused.

Hello Peter Team

Daffnie Govender