FK
Folang K

1 reviews | Active since Oct 2017

12 Oct 2017, 11:25

pil**** to post

I have been banking with FNB for over 15 years but I have been send from pillar to post. I just want a proof of a transaction that was made in 2008.I am really disappointed about this.I am actually been thinking of moving my accounts from FNB because good service is no more.They don't even advise just send one to call centre and call centre tells one to go back to branch.Too bad.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 12:17
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)