Pillars to post

Im not ok and i want nothing to do with fnb any more after paying my claim im cancelling everything that has to do with this bank, i have been processing the funeral claim for my late husband for 2weeks now and your online app whenever i upload picyures of BI and death certicate it tells me about space i reduce space it doesn't upload the BI, yesterday i went to cresta mall and i was assured evrything is done accordingly and i should wait for my funds to reflect, now i receive an sms stating that i should send in the same BI that was uploaded yesterday at the branch i should send it AGAIN and the doctors repord that i was not told about, and there's no attachements whats so every, im agry and frustrated and FNB is not making things easier for me as they always promise to, before going to the branch i spent more than R70 of aritime speaking to a consultant Boipelo in the claims depart she had my numers but did not call back when the airtime cut off, today again i called in still your phone line is chowing my airtime and the consultant is not even calling back im so frustrated and angry, and PLEASE DO NOT TELL ME OR HAND IN THE CLAIMS DEPARTMENTS NUMBERS FOR ME TO CALL BECAUSE I HAVE BEEN DOING SONAND IM NOT WINNING AND IM NOT SPENDING ANOTHER AIRTIME TO CALL FNB IM SICK AND ANGRY!