PILLAR TO POST WHEN I WANT TO ACTIVATE MY ON HOLD ACCOUNT. POOR SERVICE!!!!!

I made 9 phone calls so far this morning!!! I am sent from one pillar to post. I want my account to be activated which had been previously placed on hold but the operators give me an endless run around. Apparently Antonette Mentor is the person I should talk to in the Risk department but I kept holding until my airtime was depleted. I made 9 calls without help. NINE!!!!