HO
Humphrey O
1 reviews | Active since Jul 2010
22 Feb 2023, 11:54
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Our accounts have been frozen since Friday, called KYC did the FICA thing, then got transferred to another department CDD or something like that, that to didn't help, every call I make I just keep getting sent to another department who still cannot help, business is at a stand still we cannot fuel our vehicles, we cannot pay suppliers, staff salaries are due this Friday how will we pay them? and no one seams to give me a clear reason, you go to the branch they offer you a phone and call the same KYC
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Humphrey O's updateReviewer Update
24 Feb 2023, 13:27Good Day,
Just wanted to follow up on the above matter our accounts are still on hold, as we speak the February salaries are due to our employees who if they receive their salaries late they would then in turn incur high bank charges as a result of reversed debits we as an organisation will have to incur higher bank cost as now we would have to use the pay and clear function.
I am still baffled as to how an esteemed institution such as yours could go ahead an freeze bank accounts, without any prior warning, our organisations is funded based on results and for the entire week we have not been able to work as all our vehicles are grounded due to the fact that we cannot even refuel them.
I was informed that I would receive a response with regard to this complaint with 24 hour a target set by yourself, however here I find myself having to pencil the mail.
I am truly disappointed at the way this query has been handle.
Regards
HO
Humphrey O's update24 Feb 2023, 13:27
Reviewer Update
Good Day,
Just wanted to follow up on the above matter our accounts are still on hold, as we speak the February salaries are due to our employees who if they receive their salaries late they would then in turn incur high bank charges as a result of reversed debits we as an organisation will have to incur higher bank cost as now we would have to use the pay and clear function.
I am still baffled as to how an esteemed institution such as yours could go ahead an freeze bank accounts, without any prior warning, our organisations is funded based on results and for the entire week we have not been able to work as all our vehicles are grounded due to the fact that we cannot even refuel them.
I was informed that I would receive a response with regard to this complaint with 24 hour a target set by yourself, however here I find myself having to pencil the mail.
I am truly disappointed at the way this query has been handle.
Regards