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I received a call to upgrade my account somewhere at the beginning of June. I was told that should I upgrade they will award me 5000eb. I upgraded and received the card. The Ebucks have not been loaded yet. I am trying to find out when it will be loaded but getting transferred from pillar to post. FNB consultant said ebucks team should sort it, ebucks team says not their promo and transfers me to premier suite, premier suite says not them either and transfers me again for me to hold for another 20 min. I don't know if FNB is aware but their clients simply do not have the time or patience or money to spend hours on calls that could have been avoided. When someone is at a phone, can they please call me back in this regard?