Hellopeter
Share Your Experience
SP
Santigo P

1 reviews | Active since Nov 2019

12 Dec 2019, 08:50

PILLAR TO POST AT FNB

FNB I have paid up my account,all i want is a paid up letter,not to be transfered from call centre to call centre,asking for my ID number only to be transfer again,is this service ??or lack of call centre knowledge ??

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2019, 09:32
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

Hello Peter Complaints Team 

*** 

SP
Santigo P's update13 Dec 2019, 12:15
Reviewer Update
Hi

FNB informs that by the end of today I will or quote "should" receive it,I await the letter...
SP
Santigo P's update13 Dec 2019, 16:11
Reviewer Update
empty promises from fnb,how sad
SP
Santigo P's update18 Dec 2019, 15:24
Reviewer Update

Thank you to Allison Sasman and J. Mavundla ,you two are the best at FNB
Please beware Bryon Vallar is of no help at all,the man isn't ever at a phone when you want to speak to him.

SP
Santigo P's update18 Dec 2019, 15:25
Reviewer Update
Thank You FNB