PN
Portia N
1 reviews | Active since Mar 2009
12 Nov 2018, 17:44
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Spoke to 7 people (including Marven, Itumeleng, Darren, Tiisetso, Pertunia, Patricia) at FNB since around 16:50 today. I need assistance with transferring funds from my credit card into my debit card. If the phone does not cut us off, I have to repeat actions of inputting my ID number followed by the hash key and 6-digits of my card, or FNB system is failing to transfer my call for the verification of my details. I am honestly not happy, I still have not been assisted. The time now is 17:44.
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FNB (First National Bank)'s replyOfficial
13 Nov 2018, 08:52Good day Portia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 08:52
Official
Good day Portia,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints Team
*** (option one)