Pillar to Post

I lodged a complaint on 24.11.2017 regarding an unauthorised debit order on my account. I asked the bank to reverse the money that was taken from my account. I completed the forms, attached the requested documents that the bank said I should furnish them with. Every time I make a follow up as to why am I not getting any help. Am being requested to re-submit the documents again and I am being sent from Pillar to post. No one knows what they are doing. They are playing games with me. Today is 27.12.2017 and im still waiting for a response from the bank. On 22 December 2017 I sent an money via ewallet to a wrong number and I immediately went to the bank to check if the money was not withdrawn. The lady at the bank called the ewallet number and the gentleman who assisted me via telephone confirmed that the money was not withdrawn and that it will be reversed back into my account and it will take 2-3 days. Guess what? Am still waiting. The service that I'm getting from FNB sucks big time. They do not care about their clients. I want answers and my money back